Coronavirus Pandemic

Coronavirus Pandemic

March 18, 2020

The Customer Service entrance to BASA’s office is closed until further notice.  Customers will be received at the drive through window during normal business hours Monday through Friday from 8:00 AM to 4:00 PM.  To minimize direct contact, the Authority is requesting that payments be mailed, paid electronically over the phone, online, or placed in the payment drop box located just before the drive-up window at the Authority’s office.  You can continue to contact the Authority at 724-282-1978.

BASA’s Administration Office and Field Operations will be operating with minimum staffing.

BASA will conduct service calls, however we will make every attempt to address your concern without visiting your home.  If a service call is required, BASA employees will practice social distancing and will not shake hands.

The Authority is implementing these precautions in an effort to best protect our customers, visitors, business partners, and staff during this time.  Any additional updates will be posted to the Authority’s site at as developments occur.

Managing your BASA account during the COVID-19 pandemic

BASA has voluntarily suspended shutoffs for nonpayment in response to the COVID-19 pandemic.  This suspension will remain in effect until further notice.  Furthermore, any customer who has already received a termination notice will not have their water turned off at this time.

BASA will continue to monitor current events and the COVID-19 pandemic as it relates to the wastewater treatment industry.


BASA is grateful to our customers who are actively following Federal guidelines by disinfecting frequently used surfaces to reduce the spread of coronavirus.  To help you with keeping those important to you safe, please take it one step further by properly disposing your paper towels, wet wipes, and baby wipes into the trash, not your toilet.  Normal toilet paper is fine to flush.

Regrettably, there is an increasing number of news reports from around the world that many are inadvertently causing sewer line blockages to themselves or their neighbors after flushing these products down their toilet.  Although these products will easily flush down your toilet, they can readily clog your line or cause sewer backups.

Be smart, follow the Federal guidelines on the coronavirus, and keep you and your neighbors safe by keeping the sewers flowing.

Watch “Will It Flush” by visiting